Post by Hoppy on Oct 24, 2007 16:51:05 GMT -1
GREYS
On the 7th July 2007 I purchased a Greys GRXi Spinning rod from Archline Angling in Cannock Staffordshire.
In August this year I unfortunately broke the tip section of the rod whilst fishing. I contacted Greys to ascertain the procedure to get the rod replaced. I was informed by a representative of the company, that I should have registered the rod. I was not informed of this at the time of purchase, nor was there a warranty card with the product. Further to this the hardy/greys website required serial numbers of the rod, which I could not find.
Eventually I was told to post the rod, together with a cheque for £25.00 and an explanatory letter. I did this and sent the product to Greys in early September. After hearing nothing for 4 weeks I contacted Customer Services and was told that there was no record of my rod. They asked to confirm my details and then told me that they only had a record of another person in my postcode area. They told me to call back a week later to see if the rod had been recieved. I did this in early October and was told again that the rod had not arrived - at this stage I was informed that I should claim on my house insurance - which I could not do. I contacted Greys again and was told that they had no record of the rod being received. As you can imagine I was very disappointed at this, missing the rod for sometime and with the prosepct of having to spend a further £100.00 on another rod.
I contacted Greys again today, and was told that they still had no record of my rod arriving.
Again I was asked to confirm my postcode, at this point the customer services representative realised that the rod had in fact been sent to another person at the same postcode. I was also told that this person had contacted Greys and arranged collection of the rod. I was informed that Greys would send me another section out.
This evening I have visited the person who received the rod in my village to see if the rod had been collected. I was told it was collected by UPS on 23/10/2007. I was further informed that they had received the rod approximately 3 weeks ago and had spoken to Greys on 4 occassions to ascertain why they had received the rod. As a Hardy customer, this person was shocked at the service that I had been provided. Not as much as I have.
Surely the fact that the rod had been sent to the wrong address could have been ascertained earlier on in my dealings.
I would say I chose this rod due to the customer satisfaction reports I have read on my game fishing websites and from speaking to anglers. It is also worth bearing in mind that Hardy/Greys are perhaps the best known and well established companies in the Uk.
This was the first Greys rod I have purchased. I have had Hardy fly rods in the past, but sorry to say that my dealings with Greys and Hardy throughout this incident have been far from satisfactory. In fact I would go so far as saying that the service that you have provided has been an absolute disgrace.
I find it had to imagine paying a £25.00 fee for administration, where realistically the service you have provided has been so poor - that I can not understand what i am paying for.
I have never received such poor service, in fact my dealings with Sage and Masterline has been exemplory.
I do not think that I will have any further dealings with Hardy Greys,
On the 7th July 2007 I purchased a Greys GRXi Spinning rod from Archline Angling in Cannock Staffordshire.
In August this year I unfortunately broke the tip section of the rod whilst fishing. I contacted Greys to ascertain the procedure to get the rod replaced. I was informed by a representative of the company, that I should have registered the rod. I was not informed of this at the time of purchase, nor was there a warranty card with the product. Further to this the hardy/greys website required serial numbers of the rod, which I could not find.
Eventually I was told to post the rod, together with a cheque for £25.00 and an explanatory letter. I did this and sent the product to Greys in early September. After hearing nothing for 4 weeks I contacted Customer Services and was told that there was no record of my rod. They asked to confirm my details and then told me that they only had a record of another person in my postcode area. They told me to call back a week later to see if the rod had been recieved. I did this in early October and was told again that the rod had not arrived - at this stage I was informed that I should claim on my house insurance - which I could not do. I contacted Greys again and was told that they had no record of the rod being received. As you can imagine I was very disappointed at this, missing the rod for sometime and with the prosepct of having to spend a further £100.00 on another rod.
I contacted Greys again today, and was told that they still had no record of my rod arriving.
Again I was asked to confirm my postcode, at this point the customer services representative realised that the rod had in fact been sent to another person at the same postcode. I was also told that this person had contacted Greys and arranged collection of the rod. I was informed that Greys would send me another section out.
This evening I have visited the person who received the rod in my village to see if the rod had been collected. I was told it was collected by UPS on 23/10/2007. I was further informed that they had received the rod approximately 3 weeks ago and had spoken to Greys on 4 occassions to ascertain why they had received the rod. As a Hardy customer, this person was shocked at the service that I had been provided. Not as much as I have.
Surely the fact that the rod had been sent to the wrong address could have been ascertained earlier on in my dealings.
I would say I chose this rod due to the customer satisfaction reports I have read on my game fishing websites and from speaking to anglers. It is also worth bearing in mind that Hardy/Greys are perhaps the best known and well established companies in the Uk.
This was the first Greys rod I have purchased. I have had Hardy fly rods in the past, but sorry to say that my dealings with Greys and Hardy throughout this incident have been far from satisfactory. In fact I would go so far as saying that the service that you have provided has been an absolute disgrace.
I find it had to imagine paying a £25.00 fee for administration, where realistically the service you have provided has been so poor - that I can not understand what i am paying for.
I have never received such poor service, in fact my dealings with Sage and Masterline has been exemplory.
I do not think that I will have any further dealings with Hardy Greys,